Our aim is to provide a quality and professional service. If at any stage you are dissatisfied with our service, then please inform us, and we will act efficiently to resolve any issues.
The first person to contact regarding the issue, is the member of staff who is working on your matter, who will take steps to resolve any issue you have. If the issue still is not resolved, then please contact us by telephone or email or in writing and ask for our complaints procedure to make a formal complaint and we will send this to you.
If we still can not resolve your complaint, then you can refer the issue to the Legal Ombudsman, who will act independently in finding a resolution. The Legal Ombudsman would usually only get involved provided you first tried to resolve the complaint with us. The time limits for filing a complaint with them are as follows:
- Within six months of receiving a final response to your complaint
and
- No more than six years from the date of act/omission
or
- No more than three years from when you should reasonably have known there was cause for complaint.
Raising any issue with ourselves or the Legal Ombudsman will not affect the conduct of your matter.
More information on the Legal Ombudsman can be found as follows:
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
enquiries@legalombudsman.org.uk
0300 555 0333 between 9am and 5pm.
www.legalombudsman.org.uk
The Solicitors Regulation Authority can help you if you are concerned about our conduct or behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can find information about raising your concerns with the SRA at www.sra.org.uk in the 'For the public' section.
